Personally felt it was the right thing, and earned some respect back from me. They need to address Madison's accusations separately (which are damning), but they certainly had positive movement with the points raised by the community / GN.

Each of the department heads outlined their shortcomings and how they were being addressed. It felt genuine and sincere, and certainly not the generic bullshit you usually get from a corporate PR team on damage control. I hope they follow through enacting those plans, and it has a positive impact to both their quality and working environments.

The only bit I hated was Linus' section (and this is meant to be a criticism, not a personal attack).

He opened up with a joke that Luke will have a lot to do curbing his (Linus) own behaviour, had a brief moment of sincerity, but went back to immediately defending himself and their actions. He didn't fully acknowledge what his "emotional" response actually did, nor a personal response/apology to both GN/Billet Labs for it. There was no real acknowledgment he will address his own shortcomings. It honestly felt like someone who acknowledges he's wrong (purely based on number of internal members telling him he's in the wrong), but doesn't agree nor accept it.