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Be careful.
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this post was submitted on 14 Sep 2024
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FWIW this isn't always true. A few months ago, I needed to add an email to my Zelle account on Chase, and had to call them. I initiated the call and they did issue a text message verification to the phone number in my account while on the phone to confirm.
Well, yeah, because they initiated the code to verify it was you who called them. Better than them asking your "security questions" or such. It's a completely different situation if you got an incoming call who asks for that.