it is proprietary software behind a paywall... need i say more?
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Yeah, their survey is missing the "never used Plex because I saw this coming a mile away" option.
There is only one reason. Greed.

I use Plex for audiobooks and TV shows primarily.
The fact that you can't (or at least can't easily) scan library files from Plexamp is utterly insane to me. Especially after they made audio libraries completely unavailable on the regular Plex app.
I'll probably switch to Audiobookshelf or something else down the line.
Not for me. Before Plex I was browsing folders on my TV and I actually had to organize everything, plus find and download matching subtitles. It sucked so much.
I got into self hosting because of Plex and ran it on a 2015 Shield (both the server and the player) for ~8 years. Just moved the server to another machine this year. Still happy premium user.
It's sad but at least it's still competition where desperately needed.
Serious question. I have been using the free version of plex for years and been happy with it. I have no desire for remote access and I never consume media on my phone. I just use it to watch TV shows and movies in my living room. I don't want anything more from it so I'm fine with the free version. Is there anything else I'm missing out on my not using jellyfin? I've considered it but to me it doesn't seem to be worth the effort to switch if I'm happy with the free Plex. But I'm willing to have my mind changed
It may have very well changed recently or I could be misremembering, but the reason I switched over was being unable to play certain codecs/media types (types of hdr?) over stream while converting on host.... unless I had a subscription.
Utter lunacy to want me to pay to convert on my own machine. I've since swapped to jellyfin, donated, and am happier for it (and the open source part is such an added plus).
For your use case its pretty much identical.
I prefer the plex interface slightly. But id rather use open source