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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
This is a most excellent place for technology news and articles.
If I have to deal with AI for customer support then I will find a different company that offers actual customer support.
Ah... the flash in the pan is showing it's first signs of dying out
Ai hallucinates to fall much to be useful.
If you're gonna have a 24 hours chat bot to answer questions online, fine, but have people on the line ready to solve actual problems.
How about governments?
Lol absence of feces?
I don't deal with robots....
Then they're smart. The technology is just not there yet.