Yeah I think their insistence on a low episode serial format is a huge part of the problem. DS9 is a great example of how narrative storytelling can work in Star Trek, but it only came after they did years of character development and world building.

I think SNW S2 has done a good job taking a step back and just having individual episodes that let the setting and character grow. "Under the Cloak of War" was one of the best Trek episodes of all time.