United Kingdom
General community for news/discussion in the UK.
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"Modernisation" lol - human beings are soooo last century.
I'm with Nationwide and overall happy. But I recently discovered there are no humans available on the phone after office hours, just a robot that puts you on hold because "all our advisers are busy right now". Busy at home, cooking their dinners! I ended up in tears when I found the small print on the website, after holding for half an hour. I complained and they gave me £50.
That's ridiculous. No issue with their advisers not working at times, it's good their employees are (hopefully) treated well. But they should at least be honest with you.
It was ridiculous - and such an easy thing to fix! Just a response like "no-one's home right now, please leave a message".