this post was submitted on 14 Oct 2026
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187
Y Combinator “Customer Surveillance” Startup Says “Every Company Will Soon Assign an AI Agent to Every Customer to Watch Their Every Move”. (futurism.com)
submitted 4 days ago by eicker@lemmy.world to c/technology@lemmy.world
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[–] eicker@lemmy.world 19 points 4 days ago (2 children)

They took »know your customer« and somehow arrived at »assign them a tireless digital stalker.« The founder says there’s no need to inform anyone because it’s legal, which is a fascinating way to announce that ethics has been laid off and its job outsourced to the legal department. Peak Silicon Valley: replacing customer relationships with the CIA, the Customer Intelligence Agents.

[–] DrunkenPirate@feddit.org 11 points 4 days ago

Never will happen. This is another engineers dream. It’s simply way too costly to burn tokens for every customer.

[–] heartSagan5@lemmy.zip 3 points 4 days ago

Yeah, how is this not harassment?