Ok, I agree that Google isn't a good guy in this situation, but that doesn't mean advice to not just trust what Google says is invalid. It also doesn't absolve Google of their accidental or deliberate inaccuracies.

It was just a "In case you didn't know, don't just trust Google even though they've worked so hard at building a reputation of being trustworthy and even seemed pretty trustworthy in the past. Get a phone number from the company's website."

And then I'll add on: regardless of where you got the phone number from, be skeptical if someone asks you for your banking information or other personal information that isn't usually involved in such a service. Not because you'll be the bad guy if you do get scammed, but to avoid going through it because it's at least going to be a pain in the ass to deal with, if not a financially horrible situation to go through if you are unable to get it reversed.