crowsby

joined 2 years ago
[–] crowsby@kbin.social 27 points 2 years ago (5 children)

I think we can tag in the Paradox of Tolerance with a side of Nazi Bar on this one.

This type of "they're intolerant, but polite" shit needs to get nipped in the bud because it metastasizes quickly, and sends out a batsignal to other intolerant groups that this will make a fine home base so long as they hide their power levels.

[–] crowsby@kbin.social 9 points 2 years ago (1 children)

So they can go a little Westborough, as a treat.

[–] crowsby@kbin.social 8 points 2 years ago* (last edited 2 years ago) (4 children)

HAHAHAHAHA that's amazing.

If you haven't seen it, their appearance on The Onion's Under Cover series (with Oderus RIP) was amazing.

EDIT: And also Get Into My Car by Billy Ocean

[–] crowsby@kbin.social 50 points 2 years ago (2 children)

Thank you for posting this. I was beginning to become concerned that I'd need to visit Reddit for my fill of disingenuous whataboutism, but this gives me hope that we can cultivate a culture of bad-faith posting right here in the fediverse.

[–] crowsby@kbin.social 59 points 2 years ago

Spam bots pursuing an audience shouldn't be a surprising thing. Even glorious fediverse valhalla is battling with them.

The difference between the Threads & Twitter situations is that I'm inclined to extend a lot more leeway to an engineering team that's less than two weeks into a new platform, versus one that's been around nearly two decades and is suddenly dealing with issues because the owner decided to haphazardly fire the teams responsible for maintaining those areas.

[–] crowsby@kbin.social 6 points 2 years ago (2 children)

what is it with the US always having the dumbest of the dumb?

I would gently suggest that Reddit-style hot takes might be better suited remaining on Reddit.

As far as the actual data goes, the Pew Research organization did a survey on attitudes toward climate change by country back in 2019. The main takeaways:

  • Yep, the US lags behind most of Europe in regards to attitudes around climate change. However the disparity is more of shades of gray rather than the dramatic binary situation you described. There are deniers in every single country listed, and even Germany reported a full 27% of their population not considering climate change a serious threat. Sweden had 30%

  • On a longitudinal level, concerns about climate change have increased everywhere, including the US. Between 2013 & 2018, the proportion of US respondents who considered climate change a major threat increased 20%.

  • Unsurprisingly, there's a major partisan gap in the US. 83% of left-leaning respondents considered it a major threat, whereas only 27% of right-leaning ones did.

[–] crowsby@kbin.social 21 points 2 years ago (1 children)

I can't see how the combination of:

  • Bot detection network shutting down
  • Upvotes being financially incentivized with real money
  • Readily-accessible large language models

Can lead to anything other than Reddit becoming increasingly flooded with botted content. Like you mentioned, it won't happen overnight, but it does seem inevitable.

[–] crowsby@kbin.social 15 points 2 years ago* (last edited 2 years ago) (1 children)

Conceivably you could open source the algorithm, or even better, have a variety of algorithms to choose from with custom parameters.

In a similar vein, I'm not sure if anyone remembers Slacker Radio, but it was a competitor to Pandora/Spotify/etc. It had its drawbacks (hence why it isn't around anymore), but I absolutely loved the amount of control you had when building custom stations. You'd first seed a custom station with a bunch of musicians you like, and then there were a number of parameters which allowed you to fine-tune the algorithm to a remarkable extent, well beyond what today's music apps offer.

I'd love to get to a place where we have options other than just saying "welp the algorithm" and just giving up, I think that the ability to customize one's algos would be a killer feature that the fediverse can offer which the major platforms generally won't.

[–] crowsby@kbin.social 20 points 2 years ago* (last edited 2 years ago)

I work in data analysis and reporting on various feedback systems is part of my regular role. Every company's data culture is different, so you can't simply say "X is the reason why they're doing this". It could be:

  • Maybe they are incorporating the data into agent/product reviews.
  • Maybe they are trying to guide product & feature development on a quantitative basis
  • Maybe at one point a product manager wanted to be "data-driven", so a feedback system was set up, but now it's basically ignored now that they haven't been with the company for over a year and nobody wants to take ownership of it. But it's more effort to remove than just leave in place.
  • Maybe it's used when we want to highlight our successes, and ignored when we want to downplay results we don't like

What I've found is that there are a lot of confounding factors. For example, I work for a job board, and most people use the Overall Satisfaction category as more of a general measurement of how their job search is going, or whether or not they got the interview, rather than an assessment of how well our platform serves that purpose. And it's usually going very shittily because job searching is a generally shitty process even when everything is going "right".

[–] crowsby@kbin.social 82 points 2 years ago (4 children)

For reference, that's 31.5% of all House Republicans. Another way to see it is that 68.5% of House Republicans, which are generally the most extreme breed of Republican, are supportive of US military aid to Ukraine. I'm pleasantly surprised to find support for Ukraine remaining that high.

[–] crowsby@kbin.social 4 points 2 years ago

Not so much. I use it as an occasion to look through my wishlist to see if there are any legitimate discounts on quality goods from actual brands, and I've rarely seen anything. As far as I can tell, it's generally fictional discounts on bootleg junk sold by made-up Chinese brands like BANGOOSMILE.

I even popped a few things into camelcamelcamel and on many of them you could see how something was selling for $30 for months, then the day before Prime Day, they bumped the price up to the fictional MSRP for a minimal amount of time so they could claim it was on "sale" for like 66% off or some nonsense.

[–] crowsby@kbin.social 82 points 2 years ago* (last edited 2 years ago)
  • Time to first response
  • Resolution time
  • Customer support costs

It's key to note that customer satisfaction with response is not among the metrics the CEO is highlighting. It seems that the role of customer support is increasingly to frustrate customers away from pursuing issues, rather than reaching a mutually-satisfying resolution. I consider most customer support chatbots as a tactic towards that: they're not going to offer any significant assistance and exist simply to waste my time, so of course the imaginary "time to resolution" is going to be minimal. If they're going to make it a hassle then I'll just open up a credit card dispute.

view more: ‹ prev next ›