this post was submitted on 10 Jul 2024
969 points (98.8% liked)

Technology

59562 readers
1773 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
L3s@lemmy.world
L3s@fry.gs
L4s@fry.gs
L4s@lemmy.world
enu@lemmy.world
969
Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
211 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] Katana314@lemmy.world 1 points 4 months ago

I don't think customer support can be resolved by free market forces. If someone has purchased the product, has a problem, and is trying to contact support to resolve the problem, they're a bit too far gone on the model of free consumer choice, and that instance won't affect the free market.

I feel like we need legislation that, when a customer has a problem, they must be able to contact the company for a refund or resolution, AND, communication with an "AI" does not count as that communication.