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HP bricks ProBook laptops with bad BIOS delivered via automatic updates — many users face black screen after Windows pushes new firmware (www.tomshardware.com)

submitted 3 months ago by lemmee_in@lemm.ee to c/technology@lemmy.world

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On May 26, a user on HP's support forums reported that a forced, automatic BIOS update had bricked their HP ProBook 455 G7 into an unusable state. Subsequently, other users have joined the thread to sound off about experiencing the same issue.

This common knowledge regarding BIOS software would, then, seem to make automatic, forced BIOS updates a real issue, even if it weren't breaking anything. Allowing the user to manually install and prepare their systems for a BIOS update is key to preventing issues like this.

At the time of writing, HP has made no official comment on the matter — and since this battery update was forced on laptops originally released in 2020, this issue has also bricked hardware outside of the warranty window, when previously users could simply send in the laptop for a free repair.

Overall, this isn't a very good look for HP, particularly its BIOS update practices. The fragility of BIOS software should have tipped off the powers at be at HP about the lack of foresight in this release model, and now we're seeing it in full force with forced, bugged BIOS updates that kill laptops.

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[-] recursive_recursion@programming.dev 17 points 3 months ago* (last edited 3 months ago)

On the offhand chance that someone with a bricked HP laptop stumbles here looking for what to do (prob via smartphone or public library computer),

I'd recommend on removing the M.2 SSD (gumslice-shaped PCB that contains your data) to protect your data
- this can be found by googling your laptop's serial number and looking for the manual, after downloading the PDF file you'll be able to open it with Firefox
- you'll typically need a philips-head screwdriver to remove the laptop's case and remove the SSD

I'm assuming the users might be coming from Windows

hopefully this helps someone out there

[-] breakingcups@lemmy.world 9 points 3 months ago

I'd strongly recommend against that at this point since it will be useless without your Bitlocker key form the laptop's TPM.

[-] SaltySalamander@fedia.io 6 points 3 months ago

Since probably 99% of Windows PCs don't run Bitlocker, I think your recommendation is a bit overblown.

[-] breakingcups@lemmy.world 1 points 3 months ago

When did you last check the statistic you just pulled from your ass? Bitlocker is on by default on all machines that support it, which is all pc's and laptops being sold the past few years.

The only exception used to be when you bypass oobe to create a local user account, which also isn't supported anymore.

[-] SaltySalamander@fedia.io 1 points 3 months ago

Part of my job description includes repairing PCs. I see quite a lot of them over the course of a month. I also set up lots of new PCs for people when they buy them. All I see Bitlocker enabled on by default are Surface devices and the occasional Lenovo laptop/tablet hybrid POS. So I pulled that statistic from my own personal observations.

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this post was submitted on 10 Jun 2024

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