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I had an eye infection, just conjunctivitis, unpleasant but not serious. However 111 decided I was going blind and needed to go to get it looked at in person. I wish I just ignored them because at the end of the day I basically just got sent to the pharmacy in Tesco's.
The doctor who saw me at A&E was pretty rude about 111 and said they pretty much just send everyone his way regardless of what’s wrong with them.
Not been my case. I had an issue where I thought I may have had ligament or tendon damage that felt like it was healing from the last few days of having it. Which I feel like would've been an easy "just go to A&E" situation is that's what they favoured. But they just told me what I should do at home to help it out and said if it persisted beyond X more days, THEN go to A&E if you can't get a GP appointment. Which was sound advice because it turns out I felt much better the next day haha.
The problem is if you have anything that obviously requires medical intervention, even if non-serious, they can't just issue a prescription over the phone, so you up having to go to the GP or A&E anyway, so why not just go there directly and skip the phone call?
Not a lot of places do in person appointment booking now. They definitely don't encourage it anyway and usually prefer it to be done via the NHS app if possible. Mines not on the app yet outside of applying for getting a recurring prescription sent to a pharmacy