Discussing smartphone use with various people recently, I quickly come back to the same question - what do you need it for? This is not a masked way of saying they don't need a smartphone, but a genuine question. I'm personally happy to accept that people use smartphones for a variety of reasons, from professional work, to having to pay for parking, and from medical technology to not having access to laptops or computers.
So maybe a stepping stone to better co-design of smartphone use is to be more open about what we need to use our phones for, and why we carry them around with us. This post, then, is a bit of an experiment to start surfacing thoughts. The question is applicable to all devices, but I figure a) better to start somewhere specific, and b) smartphones are a particularly "invasive" device. So...
Which functions on your smartphone do you feel you NEED it for, and why?
To start, I'd say there are some things I like to have my phone on me for - camera, photo editing, note-taking. But the things I probably need it for on the go are:
- Necessary contact from family and friends via phone call, text and (specific) group chats
- Parking apps, as paying by machine often isn't available here
- Finding directions in strange places
- Access to passwords and one-time codes
- Transferring emergency funds to kids' bank cards
- Checking my calendar
I guess there will be a lot of overlap, but that's good to know. And it would also be interesting to know what less common cases exist: I think a mindful tech movement risks coming from a privileged position, and so awareness of these less common needs is all an essential part of the discussion.
There are no right or wrong answers here, just the opportunity to open up and find out from others :)
I'd add public transport to the list. Searching connections, booking tickets, navigating through large train stations etc.
I struggle to agree in the strict sense of need. But it’s a boiling frog scenario.
Public transport managers have mostly quit offering printed schedules and maps. IMO that’s borderline a violation of human rights (all people are entitled to equal access to public services, and I would consider providing info about public transport to be an indispensible part of that public service). Although in terms of smartphones, you can typically use a PC instead. And inside the stations you often have schedules and maps on the walls. But the bus infrastructure is dicier.
In Germany there are ticket sales with online exclusive pricing. Offline people must pay more for the same trip, or even lose access to some tickets entirely. Although a PC may still be an option there.
Yes, the question of how we define "need" is absolutely a key point here, and I guess I deliberately left it open to interpretation as I think it's subjective, but also that how we define it can change as we think about it and question it too.
The online/offline benefits always irks me - I mean I get the economics behind pushing people to be more "convenient" (on behalf of the company, usually) but it avoids the entire conversation about digital exclusion and accessibility. Strangely, I often see parking rates cost more when you use the app, as you get charged for paying with their card service. Ho hum.